Terms of Service

These Terms of Service govern access to and use of Cold Calling Practice, including the website, private beta, web application, phone training line, practice simulations, reports, and related services ("Service").

By accessing or using the Service, you agree to these terms. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these terms, do not access or use the Service.

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this age requirement. If we learn that a user is under 16, we will close their account and delete associated personal data.

Cold Calling Practice is a training simulation and coaching tool. Conversations are with simulated buyers, not real prospects.

The Service is not a CRM, a dialer for live selling, a lead generation service, a legal compliance tool, or a substitute for your own professional sales training and judgment.

Outputs — including scores, analytics, transcripts, and coaching reports — are generated for training purposes only. They do not constitute professional advice, performance guarantees, or representations of your actual selling ability.

Practice sessions conducted through the Service — via the browser application or the phone training line — are recorded. Recordings are used to generate your coaching report, populate call history, enable playback and review, and improve product quality.

By initiating a practice session, you explicitly consent to the recording of that session, including your voice. You acknowledge that no real person other than you participates in practice sessions — the simulated buyer is an AI, not a human — and that recordings do not capture any real prospect or third-party conversation.

You may play back and delete your recordings through your account settings or by contacting us.

The Service is currently offered as an invitation-only private beta. Features, performance characteristics, pricing, and availability may change, be limited, or be discontinued at any time without notice.

We may accept, reject, suspend, or revoke beta access at our discretion, including to protect the Service, other users, or product quality.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete account information and to notify us promptly at hello@coldcallingpractice.com if you believe your account has been compromised.

You may not use the Service to violate any applicable law, infringe intellectual property or other rights, harass or harm others, attempt unauthorized access, interfere with service operation, reverse-engineer or scrape the Service, or submit malicious code.

You may not submit sensitive personal information about third parties, confidential prospect or customer data, regulated data (such as health or financial records), or employer or client information, unless you have the legal right and explicit permission to do so.

You may not use coaching scores, stage analytics, or any Service outputs in employment decisions, compensation determinations, performance improvement plans, disciplinary proceedings, or any other HR or personnel process. These outputs are training tools, not objective employee evaluations.

You may not represent or imply to any third party that simulated practice calls are real conversations with actual prospects.

You retain ownership of content you submit to the Service, such as personas, prompts, notes, and scenario details.

By submitting content, you grant Cold Calling Practice a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, analyse, and use your content as needed to provide, secure, support, and improve the Service — including processing through our AI and voice infrastructure providers (ElevenLabs, OpenAI, Anthropic, and OpenRouter).

You are responsible for ensuring you have all rights and permissions necessary for any content you submit, including any information about buyers, companies, or sales scenarios.

Scores, transcripts, stage analytics, objection breakdowns, and coaching reports are generated using AI models and automated processing. These outputs may be incomplete, inaccurate, inconsistent, or unsuitable for a particular sales methodology, industry, or individual.

You are solely responsible for reviewing outputs and deciding how, if at all, to apply them to your training, management practice, or sales process.

Automated coaching does not replace human judgment. If you are a manager using the Service to support team training, you remain responsible for how coaching information is communicated, acted upon, or stored.

Under GDPR and equivalent laws, you may have the right to request human review of significant decisions made by automated means. Contact us at hello@coldcallingpractice.com to exercise this right.

The Service, including its design, software, simulated buyer models, coaching frameworks, analytics architecture, and all related intellectual property, is owned by or licensed to Cold Calling Practice. Nothing in these terms transfers ownership of Service IP to you.

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business training purposes.

You may not copy, modify, distribute, sell, or create derivative works based on the Service or its components without our prior written consent.

The Service depends on third-party providers, including ElevenLabs (voice synthesis), OpenAI, Anthropic, and OpenRouter (AI analysis and coaching), as well as providers for hosting, authentication, analytics, payments, and communications.

Third-party services are governed by their own terms and privacy practices. We are not responsible for the conduct, availability, or accuracy of third-party services outside our direct control.

If you are located in the European Economic Area (EEA), UK, or Switzerland, you use the Service subject to our Privacy Policy, which sets out the lawful bases for processing your data, your data subject rights, and information about international data transfers.

Our processing of your personal data is necessary to perform the contract formed when you use the Service. Where we process data on the basis of legitimate interests, you have the right to object. Contact hello@coldcallingpractice.com to exercise any data rights.

The Service is provided on an "as is" and "as available" basis without warranties of any kind.

To the maximum extent permitted by applicable law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of outputs, uninterrupted availability, and error-free operation.

We do not guarantee any specific sales results, meeting conversion rates, or improvement in your selling performance as a result of using the Service.

To the maximum extent permitted by applicable law, Cold Calling Practice will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption — even if advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the Service will not exceed the greater of: (a) the total amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) £100 / $100 USD if no payment has been made.

Some jurisdictions do not permit certain limitations on liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in California. If you are located in the EEA or UK, nothing in this clause affects your right to bring proceedings in your country of residence under applicable consumer or data protection law.

Before initiating formal proceedings, we encourage you to contact us at hello@coldcallingpractice.com to attempt to resolve the dispute informally.

We may update these terms from time to time. We will provide reasonable notice of material changes, such as by email or a notice in the Service. Continued use of the Service after updated terms become effective means you accept the updated terms.

You may stop using the Service at any time. We may suspend or terminate your access if we reasonably believe you have violated these terms, if continued access creates risk for the Service or other users, or if we discontinue the Service.

Questions about these Terms of Service can be sent to hello@coldcallingpractice.com.